IT Manager

Quality Compliance Systems (QCS) is a fast-growing SaaS company ready to appoint our first IT Manager. We are creating this role to ensure the technology infrastructure of QCS runs to requirements of optimum use, security and efficiency and to help QCS employees fully understand and utilise the technologies available to them, so they can be successful in their roles. 

Key Accountabilities of the role: 

  • Schedule and run regular checks on network and data security. 
  • Ensure Backups are in place, running and are restorable. 
  • Ensure security of data, network access and backup systems. 
  • Own the QCS IT Disaster Recovery Plan and provide the technology to support it. 
  • Ensure all IT Procurement is cost effective and timely. 
  • Manage the organisation‚Äôs IT Assets and keep accurate records of. 
  • Identify and act on opportunities to improve and update software and systems (Office365, Salesforce, New Voice Media). 
  • Design the Salesforce dashboards and be the expert advisor to guide the marketing and sales teams in optimising the Salesforce software. 
  • Manage relationships with suppliers. 
  • Develop and implement IT policies and best practice guides for the organisation. 
  • Design training programs and workshops for staff (including Security training). 
  • Schedule and conduct regular system and user audits. 
  • Ensure all Desktop, Infrastructure and Application Setup and Support issues are responded to and resolved in a timely fashion. 
  • Schedule, run and share regular operation system reports with senior members of the team. 
  • Oversee and determine timeframes for major IT projects including system updates, upgrades, migrations and outages. 
  • Manage and report on the allocation of the IT budget. 
  • Lead and manage team member and identify training needs.  

 

 The successful candidate:

  • Possesses excellent IT skill, has passion for optimum IT efficiency. 
  • Experienced with a variety of systems. 
  • Proven experience in IT security and disaster recovery. 
  • A fast-learner, seeks knowledge and strives to be expert in their field. 
  • Is a natural communicator and relationship builder. 
  • Shows leadership qualities, capable of managing others.